Shipping policy

Welcome to our Shipping Policy page. We strive to provide you with a seamless and efficient delivery experience. Please review our shipping guidelines below:

Tailor-Made to Order Items

Processing Time: Each tailor-made item is crafted with utmost care and precision. Please allow 7 to 10 working days for these items to be prepared and dispatched.

Pre-Made Items

Processing Time: Pre-made items are ready to ship and will be dispatched within 2 to 3 working days.

Free Shipping

Orders Above 140 Dirhams: Enjoy free shipping on all orders exceeding 140 Dirhams.

Shipping Locations

All Seven Emirates: We are proud to offer our shipping services across all seven emirates. Our shipping policy remains consistent for all locations within the UAE.
Saudi Arabia: For our valued customers in Saudi Arabia, a flat shipping rate of 100 Dirhams applies to all orders, regardless of the order value.

International Shipping

Outside UAE and Saudi Arabia: Currently, we do not have a fixed policy for shipments outside the UAE and Saudi Arabia. For international orders, please contact us directly to discuss shipping options and rates.

Customer Support

If you have any questions or need further assistance regarding your shipment, please do not hesitate to reach out to our customer support team at hello@maceandco.ae. We are here to help!

Thank you for choosing us for your custom and pre-made kids' clothing needs. Your satisfaction is our priority, and we are committed to delivering your orders with the highest level of care and efficiency.